The question of how to set up a contact centre – and, in particular, a remote contact centre – can broadly be broken down into three focus areas, which I’ll explore in more detail in this post. The three main areas you’ll need to focus on are: Software requirements...
A year on from SIGNAL 2019, and with a very different 2020 edition on the horizon, it’s time to take a look back over some of the big announcements from last year’s show in the context of what’s happened since – and make some recommendations, and hopeful predictions...
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