Key terms, Whitepapers & all the useful stuff


For many organisations, a sudden shift in working
arrangements has sped up the decision-making
process for those considering adopting cloud-based
communications. Read our guide on how to offer a seamless customer service with your internal resources.

The question of how to set up a contact centre –
and, in particular, a remote contact centre – can
broadly be broken down into three focus areas,
which I’ll explore in more detail in this post.

The three main areas you’ll need to focus on are:

  • Software Requirements
  • Hardware Requirements
  • Personnel Requirements

Learn how to engage with Zing and what this process is likely to involve.

Zing Respond is a powerful softphone that enables you to make and receive
phone calls directly from your web browser. This guide gives an overview of Zing Respond and how you can implement cloud telephony into your organisation. 

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